Canadian Niagara Power
Page Top

Frequently Asked Questions

CNP Customer Service Centre

Where is Canadian Niagara Power located?

Canadian Niagara Power now has one office location in Fort Erie.

Fort Erie Office & Customer Service Centre

Canadian Niagara Power Inc.
1130 Bertie Street
Fort Erie, Ontario
L2A 5Y2
Map and Directions (opens in new window)

Phone: 905.871.0330

Fax: 905.871.8772

Office Hours

Monday to Friday
8:00 a.m. – 4:30 p.m.

Reminder – CNP is closed on all statutory holidays.

Where can I make bill payments?

At this time, you can make bill payments by credit card, mail, through automatic withdrawal from your bank account, telephone banking, and in person at our office.

For more information, please visit the Residential and Commercial "Payment Options" section of our website.

If I am paying by cheque, who should it be made payable to?

All cheques (personal and certified) should be made payable to Canadian Niagara Power

Please be sure to include the bill stub with your payment.

Can I pay my bill at the Canadian Niagara Power office?

Yes, bill payment can be made by debit, cheque (personal and certified) or money order.

How can I confirm my account balance?

You can find out what your account balance is by calling our Customer Service Centre at Fort Erie 905.871.0330 or Port Colborne 905.835.0051. Office hours are Monday to Friday, 8:00 a.m. to 4:30 p.m. (excluding holidays).

There are charges on my bill that I do not understand?

For more information on the various aspects of your bill, please visit the Residential and Commercial "About Your Utility Bill" section of our website.

If you still do not have your answers, feel free to contact us.

What is Pre-Authorized Debit Plan?

Canadian Niagara Power offers the convenience of a Pre-Authorized Debit Plan option. Under this plan, when your bill is due, the exact amount is automatically withdrawn from your bank account.

How do I contact you about my bill?

If you have any questions or concerns about your bill, contact our Customer Service Centre during normal business hours, 8:00 a.m. to 4:30 p.m. Monday through Friday (excluding holidays) at Fort Erie 905.871.0330 or Port Colborne 905.835.0051 or through our Inquiry Form.

I now have my Smart Meter installed but understand that I cannot manage my bill by adjusting my consumption until I am converted to TOU pricing?

While it's true you are not being billed at TOU prices at the present time, you can start reducing your electricity consumption right now by following some or all of the examples below. For more energy saving tips Click Here.

  • Replace your incandescent light bulbs with compact fluorescent light bulbs which use 75% less power and last much longer.
  • Always use the economy cycle on your dishwasher and also use the air dry setting.
  • Install an energy-saving shower head which can reduce your hot water use by up to 30%.
  • Install faucet aerators on your sink faucets to lower water flow. Aerators mix air into the water flow and reduce water consumption by 25-50% per tap.
  • Caulk, weather-strip, and insulate your home. Seal the leaks and cracks in your house, and you'll raise the humidity levels and have a more comfortable indoor environment. You'll be able to turn the furnace down which means a lower heating bill.
Back to Top