photo of a grandparent and child cooking using the oven


The team at Canadian Niagara Power is committed to providing you with customer service excellence. As a residential customer, we hope this section offers the information required to understand your electrical service.

Here you will find details on how to read your hydro bill, bill payment options, what to do when moving, 24-hour emergency services and more. This section also provides a clear explanation about Smart Meters and Time-of-Use rates commencing in 2012.

Need assistance?

If you cannot find the information you require or if you have further questions, please call our Customer Service.

  • Fort Erie 905.871.0330
  • Port Colborne 905.835.0051

You can also reach our customer service representatives by completing our online contact form.