Customer News and Media
Green Button is a standardized data format that gives residential and business energy customers an option to easily access and securely transfer…
During the month of October, our partner vendor Utility Pulse will be conducting the annual customer satisfaction survey. This is a phone based…
Gary Smith, Chair of the Board of FortisOntario, today announced the appointment of Glen King as President and Chief Executive Officer, FortisOntario…
On May 1, 2023, summer Time-of-Use (TOU) hours and the change in the Tiered threshold for residential customers under the OEB’s Regulated Price Plan…
Effective January 1, 2023, please see the Ontario Energy Board's notice to customers of Canadian Niagara Power Inc. in respect of distribution rates…
Canadian Niagara Power Inc. has applied to the Ontario Energy Board to change our electricity distribution rates. Please review the Ontario Energy…
The Ontario Electricity Rebate (“OER”) provides eligible customers with a 17% reduction on the amount of their bill before HST (O. Reg 363/16). To…
On December 11, 2021, CNPI’s service territory experienced a wind event causing wind relating outages affecting 22,106, or 83% of its, customers. On…
The Ontario Business Costs Rebate Program provides eligible businesses with rebate payments up to 100 per cent on property taxes and energy costs, in…
On December 6, 2021, Canadian Niagara Power’s service territory experienced an unforeseen wind event causing 35 separate wind relating outages…
The Ontario government has set electricity rates at the off-peak rate of 8.2¢/kWh, 24 hours per day from January 18 – February 7, 2022. Households,…