24-Hour Emergency Service
Calls related to outages and electrical emergencies continue to be handled and dispatched on a 24-hour, 7 days per week basis. Learn more here, Power Outage | Canadian Niagara Power.
- Call 1-844-501-9473 (WIRE)
Customer Service
If you need assistance, our Customer Service team is available Monday through Friday, from 8:30 a.m. to 4:30 p.m. If your inquiry relates to an overdue account or another time-sensitive matter, please contact Canadian Niagara Power directly by phone during regular business hours for immediate assistance.
- Fort Erie: 905-871-0330
- Port Colborne: 905-835-0051
- Email: customer.service@cnpower.com
- Fax: 1.905.871.8772
Online Customer Portal
We encourage you to sign up at any time for Paperless Billing via our customer self-help portal at: Customer Portal Information. Paperless billing will allow you to:
- View all available bills (current and past)
- See all your power usage
- Notify you via email when the latest bill is ready
- Utilize smart forms to perform various activities online
Contractors and Developers
Please schedule an appointment with your specific company contact and call them when you arrive onsite the day of your meeting.
Online Inquiries
Please feel free to send us an inquiry using the Online Contact Form.