July 2021 - Customer Information Update

Effective June 2, 2021 the Ontario Energy Board’s (OEB) extended winter ban on electricity disconnections for non-payment of hydro bills by residential customers ended. Canadian Niagara Power Inc. (CNPI) understands that this may still be a difficult time for our customers due to many unknowns with respect to returning to varying degrees of normal. We want you to feel confident that there are programs in place to support you; and our Customer Service Team is equipped to help work with you to find solutions. We will put our best foot forward to assist you where and when we can.  Please find complete details here.