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Customer News & Media


Canadian Niagara Power Inc. is committed to keeping its customers informed about our current programs and services, any changes in our services that may affect them, and about our work in the community.

You will find our recent announcements and media releases listed below If you have any questions, please contact us.



Recent News & Media

Annual Coupons for Energy Efficient Products to Use Throughout Your Home

Tuesday, January 28, 2014

Canadian Niagara Power’s Energy Conservation Team offers the following 2014 Annual Coupons click here to help you update certain measures in your home to energy efficient products.  These coupons are available here, and online at, and valid until Dec 31 2014.
Limited time seasonal coupons, available during the COUPON EVENT twice each year (Spring & Fall) will also be made available at or at participating retail locations.
COUPON EVENTS scheduled for 2014 are:
Spring 2014:  March 28 – April 27
Fall 2014:  September 26 – October 26

New Electricity Prices for Households and Small Business Consumers Announced

Thursday, October 31, 2013

On October 17, 2013, the Ontario Energy Board announced new electricity prices. The new prices will apply to most households and small businesses starting November 1. For more information Click Here.



Tuesday, May 7, 2013

Effective July 1, 2013, our Fort Erie office will no longer be equipped to accept cash payments. Read the news release for more information in Adobe PDF Format.



Tuesday, May 7, 2013

Effective July 1, 2013, the Port Colborne office located at 380 Elm Street, will be closing. Read the full news releases for more information in Adobe PDF Format.


Canadian Niagara Power announces Time-of-Use Electricity Billing to begin in June 2012

Friday, May 25, 2012

FORT ERIE, ONTARIO (May 24, 2012) – Canadian Niagara Power Inc. will send eligible customers** their first Time‐Of‐Use (TOU) bill beginning in July 2012 for energy consumed in June 2012.

TOU billing divides a consumer’s electricity consumption into three different time periods; onpeak, mid‐peak and off‐peak. Each time period has a corresponding rate that will be charged for electricity used during that time. On‐peak electricity rates are the highest, off‐peak electricity rates are the lowest with mid‐peak rates falling somewhere in between. Weekends and holidays are off‐peak and at the lowest TOU rate.

Time‐Of‐Use billing provides an incentive for customers to use electricity during off‐peak periods by charging a lower price during these times. By shifting energy‐intensive activities to off‐peak periods, consumers will help smooth electricity demand peaks, create a sustainable electricity supply, help the environment, and manage their electricity costs.

While weekends and holidays are always off‐peak, TOU periods for weekdays change seasonally. When Canadian Niagara Power’s customers receive their first TOU bill in July, it will reflect the current TOU pricing for the summer season, as outlined in the chart below:

Time-of-use Periods Summer: May 1 – Oct. 31 Winter: Nov. 1 – April 30
Off-peak, 6.5 cents/kWh Weekdays: 7 p.m. – 7 a.m.
Weekends & Holidays: All day
Weekdays: 7 p.m. – 7 a.m.
Weekends & Holidays: All day
Mid-peak, 10.0 cents/kWh Weekdays: 7 a.m. – 11 a.m.
Weekdays: 5 p.m. – 7 p.m.
Weekdays: 11 a.m. – 5 p.m.
On-peak, 11.7 cents/kWh Weekdays: 11 a.m. – 5 p.m. Weekdays: 7 a.m. – 11 a.m.
Weekdays: 5 p.m. – 7 p.m.

According to Kristine Carmichael, Manager, Customer Service, Human Resources and Corporate Communications, “With TOU billing, making simple changes to your daily routine can impact your electricity bill because you shift your electricity consumption from the on‐peak rate or mid‐peak rate to the off‐peak rate. For example, running larger household appliances like the dishwasher or washing machine after 7 p.m. instead of 6 p.m. makes a difference.”

Customers are encouraged to visit for TOU tips and information about the suite of conservation programs offered to residential, commercial and industrial consumers. Canadian Niagara Power is committed to providing our customers with the information necessary to prepare them for TOU billing, and the tools to manage their electricity costs under this new billing structure. Canadian Niagara Power customers will be receiving a Spring/Summer newsletter in early June with further information about the switch to TOU.

Online resources are available to consumers to educate and inform about making changes under the new TOU structure. Residential consumers can visit Ten Smart Meter Lane at: and use the online tool that calculates the amount of electricity household appliances consume, and illustrates the savings possible by shifting to mid‐peak and off‐peak periods. A similar tool is available to small commercial consumers and it can be accessed at

Customers are invited to come and talk with representatives from Canadian Niagara Power at the Time‐of‐Use Information Sessions offered in Fort Erie and Port Colborne on Monday, May 28, 2012. The Fort Erie Info Session takes place from 9:30 a.m. to 10:30 a.m. at the Fort Erie Centennial Library (136 Gilmore Road). The Port Colborne Info Session will be held at Guild Hall (72 Charlotte Street) from 2 p.m. to 3 p.m.

** Customers who have signed an electricity contract with an electricity Retailer will continue to pay the rates as specified in their contract.

** Customers who are classified as General Service > 50 kW and Large Users > 5 MW will not be affected by TOU rates.

For more information, please contact:
Kristine Carmichael
Manager, Customer Service, Human Resources and Corporate Communications.
Canadian Niagara Power
Telephone: 905‐871‐0330

Download this article in Adobe PDF Format.


Pre-Authorized Payment Enrollment Winner!

Friday, January 13, 2012

December 23, 2011 (Fort Erie, Ontario) - Canadian Niagara Power Inc. (CNPI) is pleased to announce the winner of our Pre-Authorized Payment Enrollment Contest is Mr. David Desilest of Stevensville! CNPI representatives recently presented Mr. & Mrs. Desilest with the LG Plasma HD 50” Flat Screen TV for his winning enrollment. Congratulations to our winners and thank you to all our customers who participated in the contest!
Pictured are Kristine Carmichael & Courtney Bonito of CNPI presenting the TV to Mr. & Mrs. Desilest

Planned Tree Trimming-January 2012

Thursday, December 29, 2011

 Important Notice - Tree Trimming

In order to better serve our customers, Canadian Niagara Power Inc. ("CNPI") has contracted Pineridge Tree Service to perform tree trimming in the following areas starting in January of 2012:

Port Colborne Tree Trimming Area

  • Downtown Port Colborne West of Canal
  • South of "Forks Rd W" to the lake.
  • East of "Townline Rd" to the West side of the canal.
  • East of "Cement Plant Rd" to the West side of the canal.

Fort Erie Tree Trimming Area

  • Crystal Beach, Ridgeway, Stevensville areas
  • South of "Netherby Rd" to the Lake.
  • East of "Burger Rd" to "Winger Rd".
  • East of "Mathews Rd" to "Burleigh RD"

CNPI’s tree trimming program is intended to help protect the public, protect property and maintain electric reliability. CNPI implements accepted professional standards for the pruning of trees near power lines.

If you have any questions please contact our offices.

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