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Customer News & Media

 

Canadian Niagara Power Inc. is committed to keeping its customers informed about our current programs and services, any changes in our services that may affect them, and about our work in the community.

You will find our recent announcements and media releases listed below If you have any questions, please contact us.

 

 

Recent News & Media

Power Outage *UPDATE*

Thursday, October 29, 2015

Power Outage Update 4:45 P.M.
 
CNPI is still responding to various isolated outages across our service territories. At this time there are no major outages and approx. 50 customers are without power.  
 
CNPI line crews have been deployed along with contractors to restore/resolve the isolated outages.  
 
Please be reminded to stay clear of downed power lines and contact CNPI if you need to report a problem or if you are without power.  Thank you for your continued patience & understanding!
 

Canadian Niagara Power Inc. Announces Rebuild of the International Power Line

Friday, October 9, 2015

In late 2014, Canadian Niagara Power Inc. (“CNPI”) announced plans for the removal and replacement of the International Power Line (“IPL”) located to the north and parallel to the Peace Bridge.  The work is being done in three stages: Stage 1, involved the removal of the cables from the two existing steel towers; Stage 2, resulted in the dismantling and removal of the two steel towers located on Queen Street in Fort Erie, Ontario and the Buffalo High Tower, in Buffalo, NY; and Stage 3, will see CNPI undertake the rebuilding of the line. 
 
Stages 1 and 2 of the project were completed in late 2014. 
 
Stage 3 will begin on Tuesday, October 13, 2015.  This stage involves the placement of new poles, stringing of cables, and re-energizing the line between the two transmission systems. During the drilling phase (October and November), residents and businesses in the vicinity of the project site may hear drilling noises.  The noise emissions from the equipment are within industry levels.  Stage 3 of the project is estimated to take approximately three (3) months to complete with minimal impact to traffic flow in the vicinity of the new towers
 

Canadian Niagara Power Coupon Event

Tuesday, September 22, 2015

 

AN IMPORTANT MESSAGE TO OUR CUSTOMERS

Thursday, July 16, 2015

FRAUDULENT PHONE CALLS - It has been brought to the attention of Canadian Niagara Power Inc “CNPI” that customers are receiving phone calls from someone claiming to be from their “local hydro company”. The calls are coming in from an unknown number and customers are being threatened with disconnection of electrical service if they do not immediately pay by credit card. Please note CNPI does not demand credit card payment via an outgoing phone call to our customers. CNPI’s standard procedure for collections is to provide notice on utility bills and by reminder phone calls. A Final Notice of Disconnection is delivered by Canada Post Express Post Envelope prior to any disconnection activity. Please contact our offices with any questions or concerns.
 

Port Colborne Power Outage

Wednesday, June 17, 2015

CNP wishes to thank its Port Colborne customers for their patience during this mornings unexpected 30 min outage. CNP’s feed from Hydro One was lost, causing the outage. 
 

OEB Sets New Summer Electricity Prices for Households and Small Businesses

Wednesday, April 22, 2015

April 20, 2015 - The OEB announced the new time-of-use (TOU) electricity prices for households and small businesses starting May 1, 2015. The average household using 800 kWh per month will see an increase of approximately $5.71 per month (about 4.6% on the total bill).  The OEB sites increased costs from Ontario Power Generation’s nuclear and hydro-electric power plants coupled with costs for new generation as drivers for the increase.

The increase represents a 2:1 ratio between on- and off-peak prices that will benefit customers who shift their usage to off-peak time periods.

For more information please see the attached media release from the OEB by clicking on the following link:  http://www.ontarioenergyboard.ca/oeb/_Documents/Press%20Releases/NR_RPP_20150420.pdf
 
 

CNP 2015 Spring & Summer Newsletter

Wednesday, April 22, 2015

To access CNP's 2015 Spring & Summer Newsletter please click here.
 

Information for Canadian Niagara Power Customers

Thursday, April 2, 2015

Information for Canadian Niagara Power customers on the Sensus 3.2 meters
       On January 22, 2015 the Electrical Safety Authority announced it had directed Ontario’s electrical utilities (local distribution companies) to replace and discontinue use of a specific model of electrical meter: the Sensus 3.2 with remote disconnect.
  Canadian Niagara Power Inc. is pleased to report that we have removed from service all of the Sensus 3.2 with remote disconnect meters in compliance with the Electrical Safety Authority’s order.
To read ESA’s update on this issue, click here to go to its web site.       

 

Information for Canadian Niagara Power Customers

Thursday, January 22, 2015

On January 22, 2015 the Electrical Safety Authority announced it had directed Ontario’s electrical utilities (local distribution companies) to replace and discontinue use of a specific model of electrical meter: the Sensus 3.2 with remote disconnect. There are only 5,400 of these meters reported in use in Ontario which is less than one per cent of the 4.8 million meters in Ontario.

ESA has taken this step as a proactive and preventative measure. ESA has determined that these meters can be susceptible to arcing when water or other contaminants get into the meter. There have been no serious safety incidents reported in Ontario involving this meter and the probability of a serious safety event is low. Nonetheless we are taking the prudent, preventative step and have directed these meters be removed in order to eliminate the risk.

Canadian Niagara Power has been directed to remove these meters and will manage the replacement process. Note: customers should not try to alter or remove any electrical meter. Only personnel authorized by Canadian Niagara Power should deal with meters.

To read ESA’s announcement, click here http://www.esasafe.com/assets/files/esasafe/Newsroom/ESA-Meter-Release-F...  

 

CANADIAN NIAGARA POWER INC. DONATES TOYS

Friday, December 19, 2014

    CANADIAN NIAGARA POWER INC. DONATES TOYS TO PORT CARES AND THE SALVATION ARMY

The donations from the recent Social Club luncheon are going to make many children in the Port Colborne and

Fort Erie happy this holiday season. The gifts will be delivered to Port Cares and the Salvation Army. Thank you to the CNP Social Club for organizing this Christmas Cheer!

December 18, 2014

#CNPinthecommunity