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Customer News & Media


Canadian Niagara Power Inc. is committed to keeping its customers informed about our current programs and services, any changes in our services that may affect them, and about our work in the community.

You will find our recent announcements and media releases listed below If you have any questions, please contact us.



Recent News & Media

Unplanned Power Outage Summary - Oct 20/21, 2018

Wednesday, October 24, 2018

Please see summary document: click here

Important notice to Canadian Niagara Power residential customers

Friday, February 24, 2017

Ontario Energy Board (“OEB”) directive:  Power will be restored at no charge to those residential customers currently disconnected for non-payment, for the period through April 30, 2017.  Additionally, load limiters will also be removed at no charge to those customers affected.  For those customers to be reconnected, we require a signed copy of the reconnection waiver.  A copy of the waiver is available for download here.
Canadian Niagara Power Inc. is committed to providing affected customers with a timely response to this directive.  Details of the full OEB decision and order can be found here.

A message to our Port Colborne customers about recent power outages

Friday, February 3, 2017

To read A Message to our Port Colborne Customers click here.

Power Outages

Wednesday, December 14, 2016

CNPI is currently experiencing a power outage in the Port Colborne area. Crews have been dispatched and are working to resolve the outage. Additional updates are available via CNPI’s Twitter feed: .
Thank you for your patience.

Fall/Winter 2016 FortisOntario Newsletter

Tuesday, November 1, 2016

To view the Fall/Winter 2016 FortisOntario Newsletter click here.


Ontario Energy Board Notice to Customers of Canadian Niagara Power Inc

Thursday, August 18, 2016


Canadian Niagara Power Inc. has applied to raise its electricity distribution rates.

Learn more. Have your say. Click Here for English    Click Here for French


Proposed Changes To Our Conditions Of Service

Thursday, July 14, 2016

As part of our commitment to provide you with safe and reliable electricity service, we have outlined the best way for us to do business together in our Conditions of Service. Comments and/or questions may be submitted via email to or by calling 1-800-278-5394.

Thank you.

Download the Canadian Niagara Power Inc. — Conditions of Service