Canadian Niagara Power
Page Top

Customer News & Media


Canadian Niagara Power Inc. is committed to keeping its customers informed about our current programs and services, any changes in our services that may affect them, and about our work in the community.

You will find our recent announcements and media releases listed below If you have any questions, please contact us.



Recent News & Media

Important notice to Canadian Niagara Power residential customers

Friday, February 24, 2017

Ontario Energy Board (“OEB”) directive: Power will be restored at no charge to those residential customers currently disconnected for non-payment, for the period through April 30, 2017.  Additionally, load limiters will also be removed at no charge to those customers affected.  For those customers to be reconnected, we require a signed copy of the reconnection waiver.

Download an Adobe PDF copy of the Waiver Form.

Canadian Niagara Power Inc. is committed to providing affected customers with a timely response to this directive. View details of the full OEB decision and order.


Power Outages

Wednesday, December 14, 2016

CNPI is currently experiencing a power outage in the Port Colborne area. Crews have been dispatched and are working to resolve the outage. Additional updates are available via CNPI’s Twitter feed (@CNPpower).

Thank you for your patience.


Ontario Energy Board Notice to Customers of Canadian Niagara Power Inc

Thursday, August 18, 2016

Canadian Niagara Power Inc. has applied to raise its electricity distribution rates.

View the Ontario Energy Board Notice to Customers (Adobe PDF Format) English or French


Proposed Changes To Our Conditions Of Service

Thursday, July 14, 2016

As part of our commitment to provide you with safe and reliable electricity service, we have outlined the best way for us to do business together in our Conditions of Service. Comments and/or questions may be submitted via email to or by calling 1-800-278-5394.

Thank you.

Download the Canadian Niagara Power Inc. Conditions of Service in Adobe PDF format.

Back to Top