Canadian Niagara Power
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Welcome to Canadian Niagara Power

 

We proudly and safely distribute electricity to over 24,800 homes and businesses in the communities of Fort Erie and Port Colborne, Ontario. Canadian Niagara Power Inc. ("Canadian Niagara Power") is also responsible for the maintenance of the local electricity distribution system.

Our website provides you with access to a broad range of information, whether you are a residential or commercial customer. With a long history of serving our communities, Canadian Niagara Power takes great pride in providing professional service and competitive rates to our customers.

If you are unable to find the information you require within our website, or have further questions, please visit us at our Customer Service Centre in Fort Erie at 1130 Bertie Street or reach us by telephone: customers in Fort Erie call 905.871.0330 and Port Colborne customers call 905.835.0051. You can also reach our team of customer service representatives by completing our online contact form.

Canadian Niagara Power Inc. has a strong and reliable electricity system, but occasionally we are at the mercy of the Canadian climate. In the winter, heavy snow or ice storms can cause power lines to break, while in the summer and fall, fierce winds, rain and lightning can cause extensive damage that leads to power outages.

If you are experiencing a power outage or wish to report an electrical emergency please use our 24/7 Emergency Service Number 1-844-501-WIRE (9473).
 
Thank you.
 

 

Recent News and Media

Canadian Niagara Power announces Time-of-Use Electricity Billing to begin in June 2012

Friday, May 25, 2012

FORT ERIE, ONTARIO (May 24, 2012) – Canadian Niagara Power Inc. will send eligible customers** their first Time‐Of‐Use (TOU) bill beginning in July 2012 for energy consumed in June 2012.

TOU billing divides a consumer’s electricity consumption into three different time periods; onpeak, mid‐peak and off‐peak. Each time period has a corresponding rate that will be charged for electricity used during that time. On‐peak electricity rates are the highest, off‐peak electricity rates are the lowest with mid‐peak rates falling somewhere in between. Weekends and holidays are off‐peak and at the lowest TOU rate.

Time‐Of‐Use billing provides an incentive for customers to use electricity during off‐peak periods by charging a lower price during these times. By shifting energy‐intensive activities to off‐peak periods, consumers will help smooth electricity demand peaks, create a sustainable electricity supply, help the environment, and manage their electricity costs.

While weekends and holidays are always off‐peak, TOU periods for weekdays change seasonally. When Canadian Niagara Power’s customers receive their first TOU bill in July, it will reflect the current TOU pricing for the summer season, as outlined in the chart below:


Time-of-use Periods Summer: May 1 – Oct. 31 Winter: Nov. 1 – April 30
Off-peak, 6.5 cents/kWh Weekdays: 7 p.m. – 7 a.m.
Weekends & Holidays: All day
Weekdays: 7 p.m. – 7 a.m.
Weekends & Holidays: All day
Mid-peak, 10.0 cents/kWh Weekdays: 7 a.m. – 11 a.m.
Weekdays: 5 p.m. – 7 p.m.
Weekdays: 11 a.m. – 5 p.m.
On-peak, 11.7 cents/kWh Weekdays: 11 a.m. – 5 p.m. Weekdays: 7 a.m. – 11 a.m.
Weekdays: 5 p.m. – 7 p.m.


According to Kristine Carmichael, Manager, Customer Service, Human Resources and Corporate Communications, “With TOU billing, making simple changes to your daily routine can impact your electricity bill because you shift your electricity consumption from the on‐peak rate or mid‐peak rate to the off‐peak rate. For example, running larger household appliances like the dishwasher or washing machine after 7 p.m. instead of 6 p.m. makes a difference.”

Customers are encouraged to visit www.cnpower.com for TOU tips and information about the suite of conservation programs offered to residential, commercial and industrial consumers. Canadian Niagara Power is committed to providing our customers with the information necessary to prepare them for TOU billing, and the tools to manage their electricity costs under this new billing structure. Canadian Niagara Power customers will be receiving a Spring/Summer newsletter in early June with further information about the switch to TOU.

Online resources are available to consumers to educate and inform about making changes under the new TOU structure. Residential consumers can visit Ten Smart Meter Lane at: http://www.ieso.ca/house/ and use the online tool that calculates the amount of electricity household appliances consume, and illustrates the savings possible by shifting to mid‐peak and off‐peak periods. A similar tool is available to small commercial consumers and it can be accessed at http://ieso.ca/smallbiz/.

Customers are invited to come and talk with representatives from Canadian Niagara Power at the Time‐of‐Use Information Sessions offered in Fort Erie and Port Colborne on Monday, May 28, 2012. The Fort Erie Info Session takes place from 9:30 a.m. to 10:30 a.m. at the Fort Erie Centennial Library (136 Gilmore Road). The Port Colborne Info Session will be held at Guild Hall (72 Charlotte Street) from 2 p.m. to 3 p.m.

** Customers who have signed an electricity contract with an electricity Retailer will continue to pay the rates as specified in their contract.

** Customers who are classified as General Service > 50 kW and Large Users > 5 MW will not be affected by TOU rates.

For more information, please contact:
Kristine Carmichael
Manager, Customer Service, Human Resources and Corporate Communications.
Canadian Niagara Power
Telephone: 905‐871‐0330

To download this article, click here. PDF

 

Port Colborne Rate Application

Thursday, December 8, 2011

Canadian Niagara Power Inc. (“CNPI”) has applied to the Ontario Energy Board (the “Board”) for permission to decrease its delivery charges beginning May 1, 2012. CNPI operates in three service areas: Port Colborne, Fort Erie and Gananoque (Eastern Ontario Power). This application pertains to the Port Colborne service area only.  READ MORE - English  READ MORE - French READ MORE - Letter to the OEB
 

Port Colborne - Notice of Application For Sale of Assets

Thursday, December 8, 2011

Port Colborne Hydro Inc. (“Port Colborne” or the “applicant”), a licensed electricity distributor filed an application with the Ontario Energy Board on October 19, 2011, under section 86(1)(a) of the Ontario Energy Board Act, 1998, S.O. 1998, c. 15 (Schedule B) (the “Act”). In the application, Port Colborne seeks leave of the Board to sell its existing distribution system in its entirety to Canadian Niagara Power Inc. (“CNPI”). READ MORE - English READ MORE - French 
Application for Sale of Assets  Application for Sale of Assets Amendment