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Customer News & Media


Canadian Niagara Power Inc. is committed to keeping its customers informed about our current programs and services, any changes in our services that may affect them, and about our work in the community.

You will find our recent announcements and media releases listed below If you have any questions, please contact us.



Recent News & Media

Important notice to Canadian Niagara Power residential customers

Friday, February 24, 2017

Ontario Energy Board (“OEB”) directive:  Power will be restored at no charge to those residential customers currently disconnected for non-payment, for the period through April 30, 2017.  Additionally, load limiters will also be removed at no charge to those customers affected.  For those customers to be reconnected, we require a signed copy of the reconnection waiver.  A copy of the waiver is available for download here.
Canadian Niagara Power Inc. is committed to providing affected customers with a timely response to this directive.  Details of the full OEB decision and order can be found here.

A message to our Port Colborne customers about recent power outages

Friday, February 3, 2017

To read A Message to our Port Colborne Customers click here.

Power Outages

Wednesday, December 14, 2016

CNPI is currently experiencing a power outage in the Port Colborne area. Crews have been dispatched and are working to resolve the outage. Additional updates are available via CNPI’s Twitter feed: .
Thank you for your patience.

Fall/Winter 2016 FortisOntario Newsletter

Tuesday, November 1, 2016

To view the Fall/Winter 2016 FortisOntario Newsletter click here.


Ontario Energy Board Notice to Customers of Canadian Niagara Power Inc

Thursday, August 18, 2016


Canadian Niagara Power Inc. has applied to raise its electricity distribution rates.

Learn more. Have your say. Click Here for English    Click Here for French


Proposed Changes To Our Conditions Of Service

Thursday, July 14, 2016

As part of our commitment to provide you with safe and reliable electricity service, we have outlined the best way for us to do business together in our Conditions of Service. Comments and/or questions may be submitted via email to or by calling 1-800-278-5394.

Thank you.

Download the Canadian Niagara Power Inc. — Conditions of Service 

Important Change

Wednesday, June 1, 2016

Canadian Niagara Power has heard its Customers.  A “new” dedicated telephone number is now in place for our Customers to report power outages/emergencies.    Our new telephone number has the capacity to manage higher volume calls during power outages 24/7.  Please report any Power Outage/Emergency by dialing:
1-844-501-WIRE (9473)
An insert will be included with your June electrical bill for your convenience and for quick access in case of an outage.

Making Connections Spring/Summer 2016 Newsletter

Monday, May 2, 2016

To view Making Connections Spring/Summer 2016 Newsletter click here.


Monday, April 18, 2016

FORT ERIE, ON (April 18, 2016) ‐ Canadian Niagara Power pleased to announce the launch of ‘My Energy Kit’, a local Save On Energy pilot program to assist residential customers in reducing their energy consumption.

The 'My Energy Kit' program provides residential customers with an opportunity to build their own FREE energy‐saving kit with a value of up to $500 per home. Qualifying customers will be asked to complete an online questionnaire to determine what products would help them save the most amount of energy at home. Once an order is placed, a kit will be custom made and shipped directly to their homes, free of charge. Additional products may also be purchased at a discounted price, to help customers who are looking for an even greater level of savings.

"We are very excited to be offering this revolutionary new program to our residential customers, a first in Canada," said Glen King, Vice‐President Finance and Chief Financial Officer of FortisOntario. "The 'My Energy Kit' program was designed to provide residential customers with energy efficient products catered to their individual needs, helping them save money by maximizing the energy savings at home."
The program is funded by the Independent Electricity System Operator (IESO) and only available while quantities last. Products include LED light bulbs, smart power strips, faucet aerators for usage with electric hot water, weatherization items and more. For a full list of available products, as well as program details,please visit the website:

For more information, please contact:
Rodney Barber
Regulatory Analyst
Canadian Niagara Power Inc.
Telephone: 905.871.0330, Ext 3291

Download this notice as a PDF