Canadian Niagara Power
Emergency / Power Outage - 1-844-501-WIRE Electrical Safety Community Involvement Signup Annual Scorecard Bill Changes Media Release
Page Top

Welcome to Canadian Niagara Power

 

We proudly and safely distribute electricity to over 24,800 homes and businesses in the communities of Fort Erie and Port Colborne, Ontario. Canadian Niagara Power Inc. ("Canadian Niagara Power") is also responsible for the maintenance of the local electricity distribution system.

Our website provides you with access to a broad range of information, whether you are a residential or commercial customer. With a long history of serving our communities, Canadian Niagara Power takes great pride in providing professional service and competitive rates to our customers.

If you are unable to find the information you require within our website, or have further questions, please visit us at our Customer Service Centre in Fort Erie at 1130 Bertie Street or reach us by telephone: customers in Fort Erie call 905.871.0330 and Port Colborne customers call 905.835.0051. You can also reach our team of customer service representatives by completing our online contact form.

Canadian Niagara Power Inc. has a strong and reliable electricity system, but occasionally we are at the mercy of the Canadian climate. In the winter, heavy snow or ice storms can cause power lines to break, while in the summer and fall, fierce winds, rain and lightning can cause extensive damage that leads to power outages.

If you are experiencing a power outage or wish to report an electrical emergency please use our 24/7 Emergency Service Number 1-844-501-WIRE (9473).
 
Thank you.
 

 

Recent News and Media

Notice to Customers - In the event of a Postal Disruption

Friday, September 21, 2018

Canadian Niagara Power Inc. “CNPI" is aware of the possibility of a postal strike in the near future.
 
In order to assist customers in maintaining their hydro account CNPI  is offering/reminding customers of the following tools to ensure you have access to and are aware of how CNPI can help you manage your monthly hydro bill during a postal strike and in the future;
 
Sign up for e-BillingReceive your monthly invoice by email! Mange your bills from anywhere at any time. e-Billing is confidential, secure and easy to enroll.  Sign up today and you will also be entered into a draw to win one of five $500.00 credits toward your bill! Visit our website for rules and regulations.  e-Billing
 
Sign up for Pre-Authorized Debit PlanBy having your bill payments automatically deducted from your bank account each month, you save time, money, and you never have to worry about your due date again.  Sign up here; Pre-Authorized Debit Plan
 
Pay through your Financial InstitutionYou always have the option to pay by internet banking, telephone banking, at an ATM, or in person at any financial institution.
 
 
For any questions or concerns with these options or other tools, please contact our office.
 
For further information regarding the latest Canada Post labour negotiations please visit; Canada Post Labour Negotiations

To view PDF click here
 
 

Enroll for e-Billing to be eligible for a chance to WIN YOUR BILL!!

Friday, September 21, 2018

 Enroll for e-Billing to be eligible for a chance to WIN YOUR BILL!!



To register click here: http://www.cnpower.com/e-billing
 

Notice to AffordAbility Fund participants – Customer experience surveys are currently being conducted throughout Ontario. You may receive a call from Innovative Research Group. Thank you for your time and valuable input.

Tuesday, September 4, 2018

Notice to AffordAbility Fund participants – Customer  experience surveys are currently being conducted throughout Ontario. You may receive a call from Innovative Research Group. Thank you for your time and valuable input.
For more information on The Affordability Fund click this link
https://www.affordabilityfund.org/